Staff Correspondent

Salesforce (NYSE: CRM) today announced Agentforce 360, a platform designed to connect humans and AI agents in a single trusted system, enabling employees to work smarter, deliver better customer experiences, and operate with unprecedented speed and intelligence.

Presented at Dreamforce 2025, Agentforce 360 marks the next step in Salesforce’s vision of the Agentic Enterprise, where AI elevates human potential rather than replacing people. Salesforce has spent the past year proving the model through four major releases and thousands of customer deployments, including using the platform internally.

“We’re entering the age of the Agentic Enterprise — where AI elevates human potential like never before,” said Marc Benioff, Chair and CEO, Salesforce. “Agentforce 360 connects humans, agents, and data on one trusted platform, helping every employee and company achieve more.”

Over the past 12 months, Salesforce advanced Agentforce through four key releases: in October 2024, it launched Agentforce, the first enterprise AI agent platform; in December 2024, Agentforce 2 introduced an improved Atlas Reasoning Engine for more grounded results; in March 2025, Agentforce 2dx enabled agents to be embedded in any workflow; and in June 2025, Agentforce 3 delivered enhanced interoperability and governance to support enterprise-scale deployments. These developments culminate in Agentforce 360, transforming Salesforce beyond CRM to empower employees, streamline operations, and enable AI agents to collaborate with humans and other agents.

Agentforce 360 integrates four core elements of an Agentic Enterprise: the Agentforce 360 Platform, offering enterprise-grade AI agents with a conversational builder, hybrid reasoning, and voice capabilities; Data 360, a unified data layer that provides context and insights using Intelligent Context and Tableau Semantics; Customer 360 Apps, which embed AI into workflows to understand business logic, processes, and customer interactions; and Slack, a conversational interface that connects humans, agents, apps, and data in real time. This integrated system allows businesses to deploy agents grounded in trusted data, collaborating across teams and workflows, and extending functionality via partners across industries.

Agentforce 360 is already transforming operations: Reddit reduced support response time from 8.9 to 1.4 minutes, deflecting 46% of cases; Adecco automated 51% of candidate conversations outside working hours; OpenTable resolved 70% of diner and restaurant inquiries autonomously; Engine cut handle time by 15%, saving over $2 million annually; and 1-800Accountant achieved a 90% case deflection rate during tax week.

Agentforce 360 includes several key innovations: Agentforce Builder, a conversational development studio for designing agents using natural language; Agentforce Voice, a native voice layer for real-time, integrated conversations; Hybrid Reasoning & Agent Script, which combines deterministic workflows with flexible LLM reasoning; Agentforce Vibes, enabling low-code AI app development; and Observability, providing dashboards to monitor reasoning, accuracy, and compliance.

Additional features span Data 360, Customer 360 Apps (Sales, Marketing, Service, Field Service, Revenue Management, Commerce, IT), Slack integrations, and industry-specific solutions. Partner integrations allow companies to use AI models from Anthropic, OpenAI, Google, and others directly within Salesforce and Slack. Agentforce 360 is available globally today, with ongoing innovations in pilot and beta programs.